| 1. | Who needs our CameraMeeting.com service ? | | | Any professional wishing to :
- Interview a job applicant.
- Introduce a business partner.
- Run a training course or a conference.
- Introduce a product or a service to a prospect.
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| 2. | How do I subscribe ? | | | As part of our introductory offer, our service is free. | |
| 3. | I am not able to connect. | | | This might be due to a number of reasons :
- Your access login or password is incorrect.
- You are already connected.
- The service is temporarily unavailable.
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| 4. | The message displayed reads: “you are already connected”. | | |
- You are not disconnected from the previous conference.
- You indicated your conference id to someone and this person is connected in your name.
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| 5. | How does it work ? | | | Book a time and nominate your guest. At the scheduled time you and your guest will be able to access the conference. | |
| 6. | I am the host. The button to access the conference doesn’t appear on the screen. | | | The button doesn’t appear unless your conference is due at this time. | |
| 7. | The conference call doesn’t work. | | | The server is momentarily unavailable. Try later. | |
| 8. | Why is the displayed image jerky ? | | | We took in account the quality of the image provided and the internet download speed required, which we limited to 80Kbits/second (a standard ADSL line has an average speed of 1024 kbits/sec). | |
| 9. | Why do I need to use a phone set ? | | |
- To avoid overloading your internet line and to get a better sound quality.
- In case the person you are speaking to doesn’t possess any microphone or speaker.
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| 10. | Does the other person I’m speaking to also need a webcam ? | | | Not necessarily, only one of the 2 conference participants (or both) requires a webcam. The one who needs to be seen (the job applicant, the salesperson etc…) needs a webcam. | |
| 11. | I am invited to a conference but I am not able to connect. | | | You may have entered an incorrect conference number.
Try again, alternatively call us on +33 (0)1 55 58 04 11. | |
| 12. | I am invited, I can connect but I cannot access the conference. | | |
- You may be logging to the conference outside of its scheduled time.
- Your host is not yet on line.
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| 13. | I am invited but I am not allowed to join the conference. | | |
- The scheduled conference has ended.
- By leaving the conference, your host closed the session.
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| 14. | What do I need to do to run the conference ? | | | Simply register and possess a webcam. | |
| 15. | Which software do I need ? | | | Internet Explorer, Firefox or Netscape
Windows 98, ME, 2000, XP. | |
| 16. | Which Macromedia plug-in do I need to install if I cannot see any streaming images on my screen ? | | | 
You need Macromedia Flash Player.
With this plug-in it is possible to show any content created with Macromedia Flash, such as web applications, animations …
The installation runs automatically by clicking the Flash Player logo.
The installation is in no way detrimental to your computer or your network. | |
| 17. | CameraMeeting and firewalls. | | | By default Macromedia Flash Communication Server MX uses the 1935 port
for the RTMP (Real-Time Messaging Protocol).
This port has been assigned to Macromedia by the Internet Assigned Numbers Authority (IANA)
for its Flash Communication Server. | |
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